Ideas for ServiceRocket's Atlassian Apps

6 VOTE
- +1 vote
- +2
- +3
As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

This would be useful because we have a support team working in Salesforce to work through customer cases and the development team working in JIRA while solving the root cause. We have a sufficiently complex system such that it's not always obvious...

Created 6 months ago by Daniel Hanson

Classic Connector for Salesforce and Jira (Server)

0 Needs review
1 VOTE
- +1 vote
- +2
- +3
Show Full name instead of username when mapping the Jira assignee field

In Jira the assignee field shows the "Fullname" of a user. When you map that field to Servicerocket you will get the username instead. It would be good if that could be Full name as it's presented in Jira. See also SRSUP-6367

Created about 1 month ago by Guest

Classic Connector for Salesforce and Jira (Server)

0 Needs review
1 VOTE
- +1 vote
- +2
- +3
As a user I want Visibility add-on to hide information in Jira as well

Currently if there are any text hidden by visibility macro, they are correctly hidden on the confluence page, but they are visible on Jira side. Please find the attached screenshot:Confluence 6.15.7 Visibility 5.0.5Jira 8.2.1Support Ticket: https:...

Created about 1 month ago by Guest

Visibility

0 Needs review
1 VOTE
- +1 vote
- +2
- +3
Enable configuring Issue fields as a custom list object to display on a customer portal page

Providing customers with specific pertinent information as to the state of issues associated with their case is true transparency. Consider multiple issues on one case (e.g. a bug and two enhancements) whereby the title of each along with the rel...

Created about 1 month ago by Matthew Wright

Connector for Salesforce and Jira

0 Needs review
1 VOTE
- +1 vote
- +2
- +3
Replace (instead of add) label for Label Options

For the Label Options scaffolding macro, when I set the value by selecting an option from the dropdown list, save the page, edit the page again, then select a different option, then save the page again, I end up with BOTH labels applied to the pag...

Created about 1 month ago by Guest

Scaffolding

0 Needs review
8 VOTE
- +1 vote
- +2
- +3
As a user, I would like the live template macro to create a new page under the source parent page rather than the current page

A page (let's call this TestPage) from SPACE-A is set up as the following: Add a Include Page Macro. Inside this macro, include a page (let's call this page1) Add a Live Template Macro. Inside this macro, include a page (let's call this page1...

Created 9 months ago by Immanuel Siagian

Scaffolding

1 Needs review
4 VOTE
- +1 vote
- +2
- +3
As an Admin I need I method to set different mappings upon Creation or Associations actions

We are using the connector to create JIRAs from Salesforce cases and associate existing JIRA Issues to cases. When we create an Issue, we want the Issue to automatically be filled with a Reporter and a Network ID. When we associate an Issue, we w...

Created 5 months ago by Juan Recabarren

Connector for Salesforce and Jira

0 Needs review
2 VOTE
- +1 vote
- +2
- +3
Translation of Macros, Parameters and descriptions

In multilingual companies it would be great to present all the users everything in their own language. Therefore i ask you to translate the Macro-Names, the Parameter-Names and the descriptions. Desired languages: German, Italian, French. Regards...

Created 2 months ago by Roman Joss

Visibility

0 Needs review
25 VOTE
- +1 vote
- +2
- +3
As a user, I want the EDIT email notification to show the actual changes in Scaffolding data (in the same was a editing a standard page or editing the design of the form)

The current behavior, only changes / editing a standard page or editing the design of the form sends an alert email of changes made and who made the changes.

Created over 2 years ago by Suresh Mathusuthanan

Scaffolding

0 Likely to implement
33 VOTE
- +1 vote
- +2
- +3
Generate Salesforce.com report that shows all the associated JIRA issues

We have received multiple request from customer telling us that they would like to have a feature that would help them in generate a Salesforce.com report that would shows all the associated JIRA issue. At the moment, the information for the asso...

Created over 3 years ago by Victor Law

Connector for Salesforce and Jira

4 Likely to implement

Ideas for Atlassian Apps

by ServiceRocket

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As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

Show Full name instead of username when mapping the Jira assignee field

As a user I want Visibility add-on to hide information in Jira as well

Enable configuring Issue fields as a custom list object to display on a customer portal page

Replace (instead of add) label for Label Options

As a user, I would like the live template macro to create a new page under the source parent page rather than the current page

As an Admin I need I method to set different mappings upon Creation or Associations actions

Translation of Macros, Parameters and descriptions

As a user, I want the EDIT email notification to show the actual changes in Scaffolding data (in the same was a editing a standard page or editing the design of the form)

Generate Salesforce.com report that shows all the associated JIRA issues

Filter by Status

Filter by Category

Identify yourself with your email address

As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

Show Full name instead of username when mapping the Jira assignee field

As a user I want Visibility add-on to hide information in Jira as well

Enable configuring Issue fields as a custom list object to display on a customer portal page

Replace (instead of add) label for Label Options

As a user, I would like the live template macro to create a new page under the source parent page rather than the current page

As an Admin I need I method to set different mappings upon Creation or Associations actions

Translation of Macros, Parameters and descriptions

As a user, I want the EDIT email notification to show the actual changes in Scaffolding data (in the same was a editing a standard page or editing the design of the form)

Generate Salesforce.com report that shows all the associated JIRA issues