Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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As an admin, the connector should not use iframe on the Installed Packages configuration

Using iframe when accessing the installed package configuration in Salesforce can cause blank pages. If your organization displays Visualforce pages within a frame or <iframe>, it’s possible that the clickjack-protected pages display eithe...

Created 30 Sep 06:22pm by Immanuel Siagian

Connector for Salesforce and Jira

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Allow the user to select the board when creating a new issue from SalesForce

Currently you can choose the component when adding a new case, but not determine what board it goes on when a case is created. The users would like to have that as an option to choose the board.

Created 27 Sep 08:27pm by Guest

Connector for Salesforce and Jira

0 Unlikely to implement
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Enable configuring Issue fields as a custom list object to display on a customer portal page

Providing customers with specific pertinent information as to the state of issues associated with their case is true transparency. Consider multiple issues on one case (e.g. a bug and two enhancements) whereby the title of each along with the rele...

Created 14 Aug 04:13pm by Matthew Wright

Connector for Salesforce and Jira

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Provide a way to show data from SF in on a JIRA Dashboard

We can run queries to pull issues which are linked to SF cases but we can't see the SF data in JIRA without opening each issue.

Created 8 Aug 07:41pm by Guest

Connector for Salesforce and Jira

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As a user, I don't want to be able to associate Jira Issues from SF that do not belong to my project's mapping scheme

Would like the option to stop users from associating issues that are not part of a specific Project Mapping Scheme.

Created 31 May 07:46pm by Guest

Connector for Salesforce and Jira

0 Already implemented
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As a user, I want to be able to change the font formatting while create Jira issue.

While creating from Salesforce to Jira, in the Review & Create screen, I want to be able to change the font formatting

Created 18 Apr 03:54pm by Kevin Lew

Connector for Salesforce and Jira

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JIRA Issues Layout: Adapt the size of the pop-up window

Hi, I'd like to suggest to adapt the size of the pop-up window that appears when we click on "create" or "associate a JIRA" from a Salesforce case. Ideally, can we make it an independent window that adapts to the size of the user's screen? F...

Created 17 Apr 11:54am by Guest

Connector for Salesforce and Jira

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As a User, I want to be able to drag and drop files directly in salesforce during the JIRA creation

While creating Jira issue from Salesforce, in the create screen, that will be great if we are able to drag and drop field directly.

Created 16 Apr 03:00pm by Guest

Connector for Salesforce and Jira

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Retry failed synchronization

If an automatic operation doesn't work, it should retry for n times before failing.

Created 13 Mar 07:26am by Azwandi Mohd Aris

Connector for Salesforce and Jira

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Display linked issues of associated JIRA issue in Salesforce

Hi, One of the use case arising out of our Salesforce JIRA cloud integration is to display all associate JIRA ticket for the JIRA ticket connected to Salesforce Case thus the request. Regards, Hemant Kumar

Created 9 Jan 04:05pm by Guest

Connector for Salesforce and Jira

5 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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As an admin, the connector should not use iframe on the Installed Packages configuration

Allow the user to select the board when creating a new issue from SalesForce

Enable configuring Issue fields as a custom list object to display on a customer portal page

Provide a way to show data from SF in on a JIRA Dashboard

As a user, I don't want to be able to associate Jira Issues from SF that do not belong to my project's mapping scheme

As a user, I want to be able to change the font formatting while create Jira issue.

JIRA Issues Layout: Adapt the size of the pop-up window

As a User, I want to be able to drag and drop files directly in salesforce during the JIRA creation

Retry failed synchronization

Display linked issues of associated JIRA issue in Salesforce

Filter by status

Filter by category

Identify yourself with your email address

As an admin, the connector should not use iframe on the Installed Packages configuration

Allow the user to select the board when creating a new issue from SalesForce

Enable configuring Issue fields as a custom list object to display on a customer portal page

Provide a way to show data from SF in on a JIRA Dashboard

As a user, I don't want to be able to associate Jira Issues from SF that do not belong to my project's mapping scheme

As a user, I want to be able to change the font formatting while create Jira issue.

JIRA Issues Layout: Adapt the size of the pop-up window

As a User, I want to be able to drag and drop files directly in salesforce during the JIRA creation

Retry failed synchronization

Display linked issues of associated JIRA issue in Salesforce