Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

18 Vote
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Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

We don't see a need for our Product Development teams creating a SalesForce Case from an Issue. We only want our customer support teams creating a Jira Issue from an existing Case as our standard workflow. This would also apply to making an Associ...

Created 9 Aug 08:50pm by Matthew Wright

Connector for Salesforce and Jira

2 Needs review
17 Vote
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Would like to be able to control when our mapped fields will be synced

Currently any change in Jira will trigger an update to sync fields. We would like to have an option as to when this sync will happen.

Created 14 Jan 06:32pm by Pablo Gamblin

Connector for Salesforce and Jira

3 Needs review
16 Vote
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As a user I would like to be able to directly reply to a Salesforce Comment in Jira

Although you can reply to a comment from Jira in Chatter it is not possible to do the same from Jira which breaks the flow of comments as a Jira user will need to create a new comment as a "reply".

Created 14 May 06:53pm by Pablo Gamblin

Connector for Salesforce and Jira

2 Needs review
16 Vote
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As a user I want image in JIRA Comments using the new Jira Issue UI to appear in Salesforce Visualforce component

Currently if the user adds an image in JIRA Comments using the new Jira Issue UI, the image does not appear in Salesforce Visualforce component. As a user we would like the image attachment appear in Salesforce Visualforce comment component. This ...

Created 8 Sep 09:45am by Guest

Connector for Salesforce and Jira

0 Needs review
16 Vote
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Compatibility with JIRA Service Desk's internal/customer comments.

Connector is able to configure the comment privacy for the Jira Software project but not Jira Service Desk project. This is stated in this documentation, Limitations section. As a admin, I would like the connector able to configure the comment pri...

Created 9 Jun 02:20pm by Kevin Lew

Connector for Salesforce and Jira

5 Needs review
16 Vote
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As a user, the string field should concatenate with existing value rather than replace

When there is multiple case association to a single jira issue, the data synced in a string field will be overwritten by the newer sync. This is expected as a string field will not concatenate, but replace an existing value. This feature request i...

Created 28 Apr 12:14am by Immanuel Siagian

Connector for Salesforce and Jira

4 Needs review
16 Vote
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As an admin, I want to export/import the binding for all the projects

We have a long list of projects in the Bindings section of your plugin configuration (refer to the attached BindingsList.png image). Most of them contain common configuration. If we have to change something in the configuration, we have to go to e...

Created 13 Jul 02:34pm by Samuel Gatica

Connector for Salesforce and Jira

3 Needs review
15 Vote
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Sync only Specific Status Values

Currently, Status fields are synced based on the mapped values to translate the statuses accurately. However, if only certain statuses are mapped, the other statuses would also be synced. If the Salesforce and Jira agents work in separate statuses...

Created 10 Aug 09:49am by Chun Wye Ng

Connector for Salesforce and Jira

0 Needs review
15 Vote
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As a user I'd like to be able to sync selected attachments only

No description provided

Created 2 Mar 08:50am by Yamam Alghourani

Connector for Salesforce and Jira

1 Gathering interest
15 Vote
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As an admin, I want to configure different preset configuration for different JIRA projects

The default preset can be configured on the connection configuration. There are times where we want a project's default behaviour is auto-pull/push, while another project is to be read-only by default. This is not achievable at the moment. === Cre...

Created 21 Jan 06:40pm by Immanuel Siagian

Connector for Salesforce and Jira

0 Gathering interest

Ideas for Atlassian Apps

by ServiceRocket

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Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

Would like to be able to control when our mapped fields will be synced

As a user I would like to be able to directly reply to a Salesforce Comment in Jira

As a user I want image in JIRA Comments using the new Jira Issue UI to appear in Salesforce Visualforce component

Compatibility with JIRA Service Desk's internal/customer comments.

As a user, the string field should concatenate with existing value rather than replace

As an admin, I want to export/import the binding for all the projects

Sync only Specific Status Values

As a user I'd like to be able to sync selected attachments only

As an admin, I want to configure different preset configuration for different JIRA projects

Filter by status

Filter by category

Identify yourself with your email address

Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

Would like to be able to control when our mapped fields will be synced

As a user I would like to be able to directly reply to a Salesforce Comment in Jira

As a user I want image in JIRA Comments using the new Jira Issue UI to appear in Salesforce Visualforce component

Compatibility with JIRA Service Desk's internal/customer comments.

As a user, the string field should concatenate with existing value rather than replace

As an admin, I want to export/import the binding for all the projects

Sync only Specific Status Values

As a user I'd like to be able to sync selected attachments only

As an admin, I want to configure different preset configuration for different JIRA projects