Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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As an admin I'd like to be able to map different issue types to different SF profiles

Sample usecase: I need some users from one profile to be able to create features while other users to be able to create Jira incidents (and not features).

Created 22 Feb 12:33am by Yamam Alghourani

Connector for Salesforce and Jira

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I want the 'Search Salesforce' feature able to do advanced search

Currently, the 'Search Salesforce' feature allows us to search with 2 options. The All Fields option is to search fo a text on all Salesforce field. For example, if you were to select "All Fields" and the search query "Salesforce", this selection ...

Created 18 Feb 08:36am by Kevin Lew

Connector for Salesforce and Jira

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Field Mapping to support the Salesforce Object Type field

No description provided

Created 11 Feb 12:37pm by Julian Aidil

Connector for Salesforce and Jira

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To support regex in the value mappings

It would be very useful that the connector supports regex in the value mappings, this way it would be possible to add a group of values instead adding them one by one.

Created 8 Feb 06:12pm by Gerald Gillespie

Connector for Salesforce and Jira

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As an admin, I want notification or audit log when there is an unlink association

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Created 3 Feb 02:51pm by Immanuel Siagian

Connector for Salesforce and Jira

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I would like to sync attachment/files from one object

Currently, the Jira ticket is associated with the Contact and Case record, therefore, the attachments/files are synced across these object records which caused confusion. To avoid that, I would like to sync attachment/files from one object only

Created 3 Feb 10:37am by Kevin Lew

Connector for Salesforce and Jira

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History of the data filled in on Salesforce fields

It would be great to decide having not just the current data entered in a Salesforce field synced, but also the history of it so we will know the previous data as well.

Created 26 Jan 09:12pm by Guest

Connector for Salesforce and Jira

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Support Epic link

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Created 7 Jan 01:59am by Yamam Alghourani

Connector for Salesforce and Jira

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As a user, I would like the connector supports Chat Transcripts

In Salesforce, there is an feature for the live chatting and it is connected with the Case record and chat transcript is attached to a case. We would like to pass the chat conversation to the jira issue, when created via salesforce

Created 6 Jan 08:34am by Kevin Lew

Connector for Salesforce and Jira

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Ability to sync from Salesforce to Jira the emails posted in the feed

Currently, only the comments and replies in the Chatter feed are synced from Salesforce to Jira, however it would be great having also the ability to sync from the emails posted in the feed.

Created 18 Dec 07:38pm by Guest

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

by ServiceRocket

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As an admin I'd like to be able to map different issue types to different SF profiles

I want the 'Search Salesforce' feature able to do advanced search

Field Mapping to support the Salesforce Object Type field

To support regex in the value mappings

As an admin, I want notification or audit log when there is an unlink association

I would like to sync attachment/files from one object

History of the data filled in on Salesforce fields

Support Epic link

As a user, I would like the connector supports Chat Transcripts

Ability to sync from Salesforce to Jira the emails posted in the feed

Filter by status

Filter by category

Identify yourself with your email address

As an admin I'd like to be able to map different issue types to different SF profiles

I want the 'Search Salesforce' feature able to do advanced search

Field Mapping to support the Salesforce Object Type field

To support regex in the value mappings

As an admin, I want notification or audit log when there is an unlink association

I would like to sync attachment/files from one object

History of the data filled in on Salesforce fields

Support Epic link

As a user, I would like the connector supports Chat Transcripts

Ability to sync from Salesforce to Jira the emails posted in the feed