Shipped | Ideas for ServiceRocket's Atlassian Apps

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Adding placeholder to other Scaffolding fields

Placeholder is needed in some of these fields such as Paragraph and Custom List to make it easier for user to fill in the spaces.

Created 8 Dec 02:40am by Siti Hajar

Scaffolding

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7 Vote
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Notification for certain events

As at the moment, the app notification is tied to the comment added by the app. We would like to have more notification features when certain events are triggered such as: When the Customer responded to the survey When the survey response is a det...

Created 11 Nov 07:19am by Julian Aidil

Surveys for JSM

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7 Vote
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As a Confluence knowledge manager, I want to be able to choose whether exported Confluence pages are "Published" or "Drafts" in Salesforce

When publishing an article from Conf to SF I'd like to choose whether this will be directly published or marked as a Draft

Created 10 Nov 03:29pm by Guest

Publisher for Confluence Cloud to Salesforce

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7 Vote
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As an Admin, I'd like to have the ability to reorder the survey's questions

No description provided

Created 6 Oct 12:24pm by Yamam Alghourani

Surveys for JSM

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Sandbox support

Currently, Publisher app can only be installed to work with Salesforce production environment. It would be great that the app supports Salesforce Sanbox environment so we can test the app before moving to production.

Created 2 Jun 12:52am by Guest

Publisher for Confluence Cloud to Salesforce

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As a Scaffolding Structure creator, I would like automated field names

As a Scaffolding structure creator in the Confluence Cloud, I would like to have automated field names upon creation So that I don't have to be bothered with naming a field when I added a new macro With the option to change it in the future

Created 6 May 09:19am by Shared ServiceRocket

Scaffolding

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Change "Article type name" by "Article Record Type" in the configuration

It would be helpful to change "Article type name" by "Article Record Type" in the configuration (mappings) section as the app retrieves the Record types configured for the KBs

Created 29 Apr 10:14pm by Cristobal Maulen

Publisher for Confluence Cloud to Salesforce

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As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Currently, Secret macros can't be decrypted inside a page that's surfaced in ServiceDesk portal as a KB

Created 21 Apr 08:07am by Shared ServiceRocket

Security & Encryption

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Add Label Option functionality in Cloud

Scaffolding Server has the Label Options: https://docs.servicerocket.com/scaffolding/macro-reference/label-options "Creates a list of labels to attach to the current page." Label options will create a drop-down list of labels to choose from. Users...

Created 8 Apr 02:56pm by Shared ServiceRocket

Scaffolding

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10 Vote
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Ability to publish images and tables (borders)

Currently, it is not possible to publish images from Confluence to Salesforce and the tables are migrated without borders, so it would be good to have these two functionalities fro this app.

Created 24 Mar 09:49pm by Cristobal Maulen

Publisher for Confluence Cloud to Salesforce

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Ideas for Atlassian Apps

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Adding placeholder to other Scaffolding fields

Notification for certain events

As a Confluence knowledge manager, I want to be able to choose whether exported Confluence pages are "Published" or "Drafts" in Salesforce

As an Admin, I'd like to have the ability to reorder the survey's questions

Sandbox support

As a Scaffolding Structure creator, I would like automated field names

Change "Article type name" by "Article Record Type" in the configuration

As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Add Label Option functionality in Cloud

Ability to publish images and tables (borders)

Filter by status

Filter by category

Identify yourself with your email address

Adding placeholder to other Scaffolding fields

Notification for certain events

As a Confluence knowledge manager, I want to be able to choose whether exported Confluence pages are "Published" or "Drafts" in Salesforce

As an Admin, I'd like to have the ability to reorder the survey's questions

Sandbox support

As a Scaffolding Structure creator, I would like automated field names

Change "Article type name" by "Article Record Type" in the configuration

As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Add Label Option functionality in Cloud

Ability to publish images and tables (borders)