Surveys for JSM | Ideas for ServiceRocket's Atlassian Apps

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As an Admin I would like the option to send surveys directly to the Reporter

Currently, Surveys are sent as comments within the ticket. Sending surveys directly to the Reporter would be beneficial should a single client have multiple running issues.

Created 2 Feb 02:12pm by Pablo Gamblin

Surveys for JSM

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I would like the Configuration page to be accessible to Jira Project admins

Currently only Jira admins are able to access the Configure page by going to Project settings > Survey settings > Configuree We would like this page to be accesible to Jira Project Admins as well.

Created 26 Jan 01:18pm by Guest

Surveys for JSM

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I'd like to be able to trigger automation rules

If a negative rating is selected I'd like to have the ability to trigger automation.

Created 9 Dec 06:54am by Yamam Alghourani

Surveys for JSM

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As an admin, I'd like to have the ability to configure the questions

Configurable to allow for an extra question besides the offer written feedback, like a new button that says "Did we resolve your issue?"

Created 7 Dec 02:09pm by Yamam Alghourani

Surveys for JSM

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As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to set up a Jira automation that adds a comment to a ticket when the CSAT survey gets completed. Is there anything we can use as a trigger?

Created 25 Oct 04:48pm by Tomas Salazar

Surveys for JSM

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I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like for Survey for JSM to be posted as internal comment for internal use only (staff usage).

Created 12 Oct 11:16am by Sitihajar Alewi

Surveys for JSM

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As an admin, I would like the option to have the reports as widgets

Currently the Surveys for JSM app can display a report when clicking on Reports. However, we would like to have the option of these reports available as widgets that we can place on the Jira dashboard

Created 23 Sep 01:13am by Pablo Gamblin

Surveys for JSM

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Option to remove comment made by "Surveys for JSM"

Currently having this comment active allows users to tamper with the survey. Having an option to not show this comment and have it sent directly to the customer would be great.

Created 21 Sep 05:50pm by Pablo Gamblin

Surveys for JSM

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As an admin, i would like the option to add the Survey in a Transition and make it mandatory

It would be great to have the ability to add the Survey and make it required in a transition.

Created 12 Aug 06:36pm by Aaron Pavez

Surveys for JSM

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As a user, I would like to be able to add more than 3 questions

Currently, you can only have up to 3 questions, however, we would like to have the ability to add more questions.

Created 21 Jul 06:24pm by Pablo Gamblin

Surveys for JSM

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Ideas for Atlassian Apps

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As an Admin I would like the option to send surveys directly to the Reporter

I would like the Configuration page to be accessible to Jira Project admins

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like the option to have the reports as widgets

Option to remove comment made by "Surveys for JSM"

As an admin, i would like the option to add the Survey in a Transition and make it mandatory

As a user, I would like to be able to add more than 3 questions

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As an Admin I would like the option to send surveys directly to the Reporter

I would like the Configuration page to be accessible to Jira Project admins

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like the option to have the reports as widgets

Option to remove comment made by "Surveys for JSM"

As an admin, i would like the option to add the Survey in a Transition and make it mandatory

As a user, I would like to be able to add more than 3 questions