Surveys for JSM | Ideas for ServiceRocket's Atlassian Apps

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I would like to disable the "Surveys" field for Jira issues of Jira Software projects

I would like to disable the "Surveys" field under the detail section for Jira issues of Jira Software projects, I would only like to have this field within JSM projects

Created 30 Nov 01:32pm by Felipe Perez

Surveys for JSM

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I want my customer can see their pendings surveys.

I want my customers can see the surveys that they have yet to answer or a grouping of the surveys that they have pending

Created 7 Nov 06:52pm by Felipe Perez

Surveys for JSM

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I want that my customer answer the surveys within the JSM customer portal instead of the email

I want my customers to answer the surveys within the JSM customer portal instead of a survey email.

Created 6 Nov 03:11pm by Felipe Perez

Surveys for JSM

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As an admin, I want to add custom fields from the incident/request to the survey response.

we want further fields from the incident\request to be included in the survey response, i.e. Service, entity (these are custom fields on our side)|

Created 18 Aug 06:37pm by Felipe Perez

Surveys for JSM

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As an Admin, I want to send the surveys to my customers without sending an email to them

I want that the survey screen can appear to my customer on a transaction (closing) of the request at Jira Service Management without emails sent.

Created 11 Jul 05:47pm by Felipe Perez

Surveys for JSM

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I'd like to be able to trigger automation rules

If a negative rating is selected I'd like to have the ability to trigger automation.

Created 9 Dec 06:54am by Yamam Alghourani

Surveys for JSM

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As an admin, I'd like to have the ability to configure the questions

Configurable to allow for an extra question besides the offer written feedback, like a new button that says "Did we resolve your issue?"

Created 7 Dec 02:09pm by Yamam Alghourani

Surveys for JSM

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As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to set up a Jira automation that adds a comment to a ticket when the CSAT survey gets completed. Is there anything we can use as a trigger?

Created 25 Oct 04:48pm by Tomas Salazar

Surveys for JSM

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I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like for Survey for JSM to be posted as internal comment for internal use only (staff usage).

Created 12 Oct 11:16am by Sitihajar Alewi

Surveys for JSM

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As an admin, I would like the option to have the reports as widgets

Currently the Surveys for JSM app can display a report when clicking on Reports. However, we would like to have the option of these reports available as widgets that we can place on the Jira dashboard

Created 23 Sep 01:13am by Pablo Gamblin

Surveys for JSM

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Ideas for Atlassian Apps

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I would like to disable the "Surveys" field for Jira issues of Jira Software projects

I want my customer can see their pendings surveys.

I want that my customer answer the surveys within the JSM customer portal instead of the email

As an admin, I want to add custom fields from the incident/request to the survey response.

As an Admin, I want to send the surveys to my customers without sending an email to them

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like the option to have the reports as widgets

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Filter by category

Identify yourself with your email address

I would like to disable the "Surveys" field for Jira issues of Jira Software projects

I want my customer can see their pendings surveys.

I want that my customer answer the surveys within the JSM customer portal instead of the email

As an admin, I want to add custom fields from the incident/request to the survey response.

As an Admin, I want to send the surveys to my customers without sending an email to them

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like the option to have the reports as widgets