Classic Connector for | Ideas for ServiceRocket's Atlassian Apps

4 Vote
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As a user, I would like the connector have APIs to grab information from Salesforce

According to the docs, we can configure the connector field to display Case number and etc, however, the value that display in Jira is not really stored in Jira. Therefore, I would like the connector to have APIs to grab information from Salesforc...

Created 8 Jan 05:22am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

0 Needs review
6 Vote
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As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

This would be useful because we have a support team working in Salesforce to work through customer cases and the development team working in JIRA while solving the root cause. We have a sufficiently complex system such that it's not always obvious...

Created 11 Mar 03:09pm by Daniel Hanson

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
1 Vote
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Limit the JQL remoteObjects search for Jira issuess linked to SalesForce cases

It would be great to be able to limit the search based on a specific field. Such that certain SF fields are available for searching only if there is a specific value in the case, e.g., only return results on Account.Name if the case’s IsRestricted...

Created 13 Dec 09:56pm by Aaron Pavez

Classic Connector for Salesforce and Jira (Server)

0 Needs review
3 Vote
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As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

We are using Amazon S3 in order to store attachments on support cases in Salesforce. On our case layout page we have an S3 attachments section. From there you can upload files and make them internally facing, or make them externally visible to the...

Created 8 Apr 08:30am by Guest

Classic Connector for Salesforce and Jira (Server)

1 Needs review
3 Vote
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expose the Service Rocket Synchronization Transition (shown during JQL bulk edit) to be used by 3rd party apps

expose the Service Rocket Synchronization Transition (shown during JQL bulk edit) to be used by Automation for Jira addon advanced (which we own) / would I have to use ScriptRunner

Created 8 Mar 09:26am by Yamam Alghourani

Classic Connector for Salesforce and Jira (Server)

1 Needs review
7 Vote
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As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

As an user, SF Server connector should have the option to view and make edits to fields that are being imported from Salesforce before the JIRA ticket is created in "Create New Issue" screen that using "Create" endpoint. This seems like the logica...

Created 27 Oct 09:08am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

1 Will not implement
4 Vote
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Show Jira issue number in comment

We have issues where multiple cases are connected, and when the comments are synced to Jira it can be confusing. Currently it displays "Comment was made by {user} on {date} from JIRA". We would like it to say "Comment was made by {user} ...

Created 30 Aug 04:59pm by Guest

Classic Connector for Salesforce and Jira (Server)

0 Unlikely to implement
6 Vote
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As an user, I want to know where comments come from when synced between JIRA and Salesforce

When a comment is synced from JIRA to Salesforce, we need to know which JIRA issue/number each comment comes from. We have the same request when syncing Salesforce comments to JIRA. We need to know which Salesforce case/number each comment comes f...

Created 18 Jul 07:35am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

0 Needs review
5 Vote
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As an user, I want the 'Manage Application Links' page display more information.

As an user, I want the 'Manage Application Links' page has the ability to display the Salesforce case/object's number and subject information as columns. It's very difficult to tell the difference between the cases because no one uses the Remote I...

Created 18 Jul 06:24am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

2 Unlikely to implement
4 Vote
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As a user, I want to publish Salesforce Public comment from Jira

When commenting on Jira issue, the comment will be created in Salesforce as well. However, the Salesforce comment publishes as a Private comment instead of a Public comment. I would like to have the comment public.

Created 2 Aug 09:06am by Hanis Suhailah

Classic Connector for Salesforce and Jira (Server)

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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As a user, I would like the connector have APIs to grab information from Salesforce

As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

Limit the JQL remoteObjects search for Jira issuess linked to SalesForce cases

As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

expose the Service Rocket Synchronization Transition (shown during JQL bulk edit) to be used by 3rd party apps

As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

Show Jira issue number in comment

As an user, I want to know where comments come from when synced between JIRA and Salesforce

As an user, I want the 'Manage Application Links' page display more information.

As a user, I want to publish Salesforce Public comment from Jira

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As a user, I would like the connector have APIs to grab information from Salesforce

As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

Limit the JQL remoteObjects search for Jira issuess linked to SalesForce cases

As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

expose the Service Rocket Synchronization Transition (shown during JQL bulk edit) to be used by 3rd party apps

As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

Show Jira issue number in comment

As an user, I want to know where comments come from when synced between JIRA and Salesforce

As an user, I want the 'Manage Application Links' page display more information.

As a user, I want to publish Salesforce Public comment from Jira