Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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Adjust the Create Jira Issue layout

In my understanding there is no currently way to adjust the layout for the the fields that are fetched and displayed in Salesforce from the Jira Issue type. For example the Description is way too small and I would like to increase it size consider...

Created 28 Jul 02:40pm by Guest

Connector for Salesforce and Jira

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Ability to import more that 200 value mapping

Currently, the upload limitation is at 200 value mappings. https://apps-docs.servicerocket.com/salesforce-jira/importing-value-mappings

Created 28 Jul 10:32am by Siti Hajar

Connector for Salesforce and Jira

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Filter comments from Jira to Salesforce (public / internal) for Case Comments

Currently, all Jira comments (both public and internal comments i.e. in Jira Service Projects), are visible in the Salesforce Jira Comments component. The only method to filter the comments to show only public comments is via the # filter at the m...

Created 21 Jul 05:48am by Chun Wye Ng

Connector for Salesforce and Jira

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Fuzzy search can be more reliable

There is a problem with the fuzzy search of Associate Jira issue (ex: use "pct-" to find many cases, but if you enter pct-4, you will only find the case pct-4." Hope the search bar searches for issue key can also listup the issue with pct-4 prefix...

Created 19 Jul 09:03am by Johnny Hsiao

Connector for Salesforce and Jira

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Add comment notifications to Bell notifications in Salesforce (bell icon top right of Salesforce)

I would like to have the notifications (bell icon top right of Salesforce) triggered when a # comment comes from Jira to the Salesforce record they are working on.

Created 13 Jul 05:46pm by Felipe Perez

Connector for Salesforce and Jira

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Ability to reorder the field in Available Fields

As of current, you would need to remove and re-add the fields to create a new order. It would be great if there is a feature to drag the fields to reoder especially if you have quite a number of fields to reorder.

Created 13 Jul 10:51am by Siti Hajar

Connector for Salesforce and Jira

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Automate Binding addition

As a user I would want to bind all the Jira instance projects without adding every single project manually We have around 200 projects and to configure the binding for each one is quite a work.

Created 5 Jul 02:12pm by Carmen Mendez

Connector for Salesforce and Jira

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As an Admin, I would like to be able to view/download the usage data of the app.

We would like to be able to have access to the app's usage data.

Created 22 Jun 04:32pm by Pablo Gamblin

Connector for Salesforce and Jira

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Jira history doesnt show the right HTML text format.

When mapping a rich text from salesforce to a rich text in Jira, the history doesnt show the right format. The HTML format isnt rendered correctly. It would be great if the Jira History could show the exact same HTML format.

Created 12 Jun 01:53pm by Aaron Pavez

Connector for Salesforce and Jira

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As an Admin, I would like to resize the Create Jira issue window when creating from Salesforce

Currently, the connector's popup window when creating a Jira issue from Salesforce does not show all data within the window and the automatic resizing does not work for us.

Created 9 Jun 11:59pm by Pablo Gamblin

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

by ServiceRocket

Filter by status

Filter by category

Adjust the Create Jira Issue layout

Ability to import more that 200 value mapping

Filter comments from Jira to Salesforce (public / internal) for Case Comments

Fuzzy search can be more reliable

Add comment notifications to Bell notifications in Salesforce (bell icon top right of Salesforce)

Ability to reorder the field in Available Fields

Automate Binding addition

As an Admin, I would like to be able to view/download the usage data of the app.

Jira history doesnt show the right HTML text format.

As an Admin, I would like to resize the Create Jira issue window when creating from Salesforce

Filter by status

Filter by category

Identify yourself with your email address

Adjust the Create Jira Issue layout

Ability to import more that 200 value mapping

Filter comments from Jira to Salesforce (public / internal) for Case Comments

Fuzzy search can be more reliable

Add comment notifications to Bell notifications in Salesforce (bell icon top right of Salesforce)

Ability to reorder the field in Available Fields

Automate Binding addition

As an Admin, I would like to be able to view/download the usage data of the app.

Jira history doesnt show the right HTML text format.

As an Admin, I would like to resize the Create Jira issue window when creating from Salesforce