Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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Have the ability to make a report in Salesforce that includes the comments coming from the jira issues associated with the case.

We want to build a salesforce reports to show the Jira comments.

Created 20 Apr 10:11pm by Felipe Perez

Connector for Salesforce and Jira

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As admin, I would like to see in the mappings, only the fields of the selected project.

At the moment in the mappings we can add the fields of any project in our instance. This can cause confusion and errors in the users. I would like that the fields that are shown are exclusive of the project that I bind.

Created 20 Apr 05:56pm by Alejandra Rosales

Connector for Salesforce and Jira

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Manage Create/associate button via Screen Schemes

The interface with Salesforce allows you to Create new records in any Salesforce object, including Customs Objects. It is not limited to the management of Tasks or Incidents. In Jira, we can use many Issue Types (and even create new ones). Which s...

Created 19 Apr 05:38am by Guest

Connector for Salesforce and Jira

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Ability to separate the Default Presets for Creation and Association

The current behavior of the Default Presets hides the permissions for the association, regardless if the user is creating a Jira Issue or associating with an existing one. We would like to have separate default presets for the Creation and the Ass...

Created 14 Apr 08:44pm by Tomas Salazar

Connector for Salesforce and Jira

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Allow multiple connections in Salesforce to same Jira instance

It would be great to be able to set the connection in Salesforce to the same jira instance. That way we can do a separation of projects. That way users wont see the project on the drop down list, similar on how the endpoints in the classic connect...

Created 14 Apr 04:19pm by Aaron Pavez

Connector for Salesforce and Jira

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Ability to edit comments coming from Salesforce or Jira

The Connector's current limitation is that the comments coming from Salesforce (displayed under the Salesforce Comments tab in Jira), or the Jira comments (displayed on the Salesforce LWC) are read-only, and can't be edited. We would like to be ab...

Created 12 Apr 04:34pm by Tomas Salazar

Connector for Salesforce and Jira

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Ability to map fields from referenced objects in Salesforce

At the moment, the Connector only displays the available fields for the Object on the Entity Mapping. However, I would like to be capable of mapping the fields that are inside referenced objects, i.e Account, Product, Opportunity, etc. Example for...

Created 11 Apr 02:09am by Tomas Salazar

Connector for Salesforce and Jira

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As a user, I would like a pop-up message alerting me that the project I am moving a Jira Issue to is not in the bindings.

At the moment, from the user view, we can only verify if a Project is not in the bindings if the following message appears in the Salesforce section: However, I would like when moving a Jira Issue, a message appears on the screen in case the proje...

Created 5 Apr 08:24pm by Alejandra Rosales

Connector for Salesforce and Jira

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Archived Versions to not show when creating a Jira ticket using the Lightning Component

As of now, the lightning component has a limitation where Archived Versions are still showing in the dialog compared to the standard Jira Create issue screen. Hence, it will be great if the lightning component behaves the same where Archived Versi...

Created 4 Apr 06:06am by Julian Aidil

Connector for Salesforce and Jira

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Collapse Jira Comments component display

If there are a lot of Jira Comments displaying in a Salesforce Case, we would like an option to collapse the 'Jira Comments' component. This would also improve performance. Currently, the workaround is placing the component in a separated Tab.

Created 31 Mar 02:48am by Chun Wye Ng

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

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Have the ability to make a report in Salesforce that includes the comments coming from the jira issues associated with the case.

As admin, I would like to see in the mappings, only the fields of the selected project.

Manage Create/associate button via Screen Schemes

Ability to separate the Default Presets for Creation and Association

Allow multiple connections in Salesforce to same Jira instance

Ability to edit comments coming from Salesforce or Jira

Ability to map fields from referenced objects in Salesforce

As a user, I would like a pop-up message alerting me that the project I am moving a Jira Issue to is not in the bindings.

Archived Versions to not show when creating a Jira ticket using the Lightning Component

Collapse Jira Comments component display

Filter by status

Filter by category

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Have the ability to make a report in Salesforce that includes the comments coming from the jira issues associated with the case.

As admin, I would like to see in the mappings, only the fields of the selected project.

Manage Create/associate button via Screen Schemes

Ability to separate the Default Presets for Creation and Association

Allow multiple connections in Salesforce to same Jira instance

Ability to edit comments coming from Salesforce or Jira

Ability to map fields from referenced objects in Salesforce

As a user, I would like a pop-up message alerting me that the project I am moving a Jira Issue to is not in the bindings.

Archived Versions to not show when creating a Jira ticket using the Lightning Component

Collapse Jira Comments component display