Ideas for ServiceRocket's Atlassian Apps

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Show history for individual fields

Would it be possible to add a feature (macro / parameter) to see the changes for 1 specific field? e.g. “Status/notes” field. It would be nice if we can make it inline.

Created 8 Nov 06:42am by Azwandi Mohd Aris

Scaffolding

0 Will not implement
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As a user I would like to import data from external sources into Scaffolding data so I don't have to edit content fields one by one.

Please refer to customer feedback and suggestion here: https://community.servicerocket.com/servicerocket/topics/importing-data-directly-into-scaffolds Users mentioned using a CSV importer and Bob Swift CLI to automate data entry for Scaffolding ...

Created 8 Nov 02:51am by Helena Ng

Scaffolding

0 Already implemented
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As a user, I want the ability to use Reporting to report on attachments that have matching strings from the labels created from text-data macro.

At this time, Reporting macro can report on Confluence labels and Scaffolding's text-data but not on attachments that have matching strings as labels. It would be great to have the ability to use Reporting to report on attachments that have matchi...

Created 6 Nov 04:15am by Hanis Suhailah

Reporting

0 Needs review
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As an admin I want to be able to set the default action that happens immediately after the issue is created

As an admin I want to be able to set the default action that happens immediately after the issue is created

Created 3 Nov 04:56pm by Samuel Gatica

Connector for Salesforce and Jira

0 Planned
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As a user I want to be able to use Reporting to pull list-option macro's content

The current behavior, Reporting can pull the value of list-option macro but not the content nested in the macro.

Created 1 Nov 03:04am by Suresh Mathusuthanan

Reporting

0 Needs review
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Support for Files objects

I setup the Object in the Connections and then set up the mapping under Bindings, but the attachment from the "Google Docs & Attachments" object on the Salesforce case will not pull into the Jira ticket. Is there any specific mapping I should ...

Created 24 Oct 06:39pm by Juan Recabarren

Connector for Salesforce and Jira

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As an admin, I want the ability to configure the Associate screen in Salesforce.

Problem is that our users uncheck both the checkboxes instead. This leads to issues – synchronization doesn’t happen. We tried to teach our users to act properly but in vain. The users find it more intuitive to uncheck the checkboxes instead of ch...

Created 19 Oct 08:38am by Kevin Lew

Connector for Salesforce and Jira

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As an admin, I'd like notification for when a Path is being added or updated

No description provided

Created 17 Oct 08:44am by Mervyn Toh

Pathways

0 Needs review
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As a user I need support for nFeed fields mappings

Customer request: We’re currently working on connecting the Salesforce with JIRA using the ServiceRocket Salesforce.com Connector Plugin – Plugin with the nFeed add-on. One of the scenarios we’re trying to do here is to synchronize the nFeed val...

Created 11 Oct 08:45pm by Juan Recabarren

Classic Connector for Salesforce and Jira (Server)

0 Needs review
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Ability to map/associate related cases list to JIRA issue

When I am setting up the mapping between a JIRA case and a Salesforce case, I would like to sync Salesforce case a related entities (e.g. child cases linking to the synchronized SF case). While I think JIRA can handle the one-to-many relationship ...

Created 11 Oct 01:04am by Aidin Mahmoodi

Classic Connector for Salesforce and Jira (Server)

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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Show history for individual fields

As a user I would like to import data from external sources into Scaffolding data so I don't have to edit content fields one by one.

As a user, I want the ability to use Reporting to report on attachments that have matching strings from the labels created from text-data macro.

As an admin I want to be able to set the default action that happens immediately after the issue is created

As a user I want to be able to use Reporting to pull list-option macro's content

Support for Files objects

As an admin, I want the ability to configure the Associate screen in Salesforce.

As an admin, I'd like notification for when a Path is being added or updated

As a user I need support for nFeed fields mappings

Ability to map/associate related cases list to JIRA issue

Filter by status

Filter by category

Identify yourself with your email address

Show history for individual fields

As a user I would like to import data from external sources into Scaffolding data so I don't have to edit content fields one by one.

As a user, I want the ability to use Reporting to report on attachments that have matching strings from the labels created from text-data macro.

As an admin I want to be able to set the default action that happens immediately after the issue is created

As a user I want to be able to use Reporting to pull list-option macro's content

Support for Files objects

As an admin, I want the ability to configure the Associate screen in Salesforce.

As an admin, I'd like notification for when a Path is being added or updated

As a user I need support for nFeed fields mappings

Ability to map/associate related cases list to JIRA issue