Ideas for ServiceRocket's Atlassian Apps

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As an Admin we need to restrict how many JIRA issues can be linked to a Salesforce case

Can we restrict how many JIRA tasks can be linked to a Salesforce case? Ideally we’d like it so that a user can only create one JIRA task per Salesforce case.

Created 18 Aug 05:10pm by Samuel Gatica

Connector for Salesforce and Jira

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Support the search for Google Doc files that are linked through Google Drive connector in Confluence

At this time, the Google Doc files linked through the connector are not indexed in Confluence so they cannot be searched within Confluence. It would be good if we could configure the connector to have server-side access to the files so it can inde...

Created 16 Aug 02:10am by Hanis Suhailah

Connector for Google Drive & Confluence

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Granular Comment settings

Primary Needs: • We need the following to whenever a comment within JIRA is “pushed” to the Salesforce Case: - Update a custom JIRA date/time field with the current date/time. - Fire a JIRA event. Secondary Need: • Be able to tell visually which c...

Created 10 Aug 04:10pm by Juan Recabarren

Classic Connector for Salesforce and Jira (Server)

0 Unlikely to implement
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As a user I need to see a list of Linked JIRA issues in my SFDC Object

A customer is requesting that a list of Linked issues gets displayed in a SFDC VisualForce page, just like there is an available list of associated issues using the fetch endpoint.

Created 3 Aug 02:43pm by Juan Recabarren

Classic Connector for Salesforce and Jira (Server)

0 Unlikely to implement
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As a user, I would like to have more fields and customization

As a user, I would like to have more fields and customization for further data sourcing

Created 26 Jul 01:53am by Kevin Lew

Contact Views for Salesforce & JSM

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As an user, I want to synchronize by clicking Refresh button in JIRA issue.

For Remote object Link in JIRA issue, we have the refresh button to refresh the data from Salesforce. I want this feature also available on Remote Case Reference field so I can manually synchronize/refresh the association by clicking the refresh b...

Created 18 Jul 08:15am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

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As an user, I want the ability to unlink, push, and pull ALL on the Manage Application Links page

On the 'Manage Application Links' page, it would be nice to have the following options/links because we associate many Salesforce cases to one JIRA issue: * Unlink All* Push All Changes* Pull All Changes Or offer a checkbox next to each Salesforce...

Created 18 Jul 07:36am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

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As an user, I want to know where comments come from when synced between JIRA and Salesforce

When a comment is synced from JIRA to Salesforce, we need to know which JIRA issue/number each comment comes from. We have the same request when syncing Salesforce comments to JIRA. We need to know which Salesforce case/number each comment comes f...

Created 18 Jul 07:35am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

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As an user, I want the 'Manage Application Links' page display more information.

As an user, I want the 'Manage Application Links' page has the ability to display the Salesforce case/object's number and subject information as columns. It's very difficult to tell the difference between the cases because no one uses the Remote I...

Created 18 Jul 06:24am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

2 Unlikely to implement
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As user I need that new JSD contacts get automatically added as SFDC (in case these do not exist in SFDC)

If a support ticket is generated by a contact who is not listed in our Salesforce database, will that contact be automatically added into Salesforce as a new Contact record via the Salesforce and JIRA Cloud Connector integration?

Created 6 Jul 06:56pm by Juan Recabarren

Contact Views for Salesforce & JSM

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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As an Admin we need to restrict how many JIRA issues can be linked to a Salesforce case

Support the search for Google Doc files that are linked through Google Drive connector in Confluence

Granular Comment settings

As a user I need to see a list of Linked JIRA issues in my SFDC Object

As a user, I would like to have more fields and customization

As an user, I want to synchronize by clicking Refresh button in JIRA issue.

As an user, I want the ability to unlink, push, and pull ALL on the Manage Application Links page

As an user, I want to know where comments come from when synced between JIRA and Salesforce

As an user, I want the 'Manage Application Links' page display more information.

As user I need that new JSD contacts get automatically added as SFDC (in case these do not exist in SFDC)

Filter by status

Filter by category

Identify yourself with your email address

As an Admin we need to restrict how many JIRA issues can be linked to a Salesforce case

Support the search for Google Doc files that are linked through Google Drive connector in Confluence

Granular Comment settings

As a user I need to see a list of Linked JIRA issues in my SFDC Object

As a user, I would like to have more fields and customization

As an user, I want to synchronize by clicking Refresh button in JIRA issue.

As an user, I want the ability to unlink, push, and pull ALL on the Manage Application Links page

As an user, I want to know where comments come from when synced between JIRA and Salesforce

As an user, I want the 'Manage Application Links' page display more information.

As user I need that new JSD contacts get automatically added as SFDC (in case these do not exist in SFDC)