Ideas for ServiceRocket's Atlassian Apps

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Support for Files objects

I setup the Object in the Connections and then set up the mapping under Bindings, but the attachment from the "Google Docs & Attachments" object on the Salesforce case will not pull into the Jira ticket. Is there any specific mapping I should ...

Created 24 Oct 06:39pm by Juan Recabarren

Connector for Salesforce and Jira

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As an admin, I want the ability to configure the Associate screen in Salesforce.

Problem is that our users uncheck both the checkboxes instead. This leads to issues – synchronization doesn’t happen. We tried to teach our users to act properly but in vain. The users find it more intuitive to uncheck the checkboxes instead of ch...

Created 19 Oct 08:38am by Kevin Lew

Connector for Salesforce and Jira

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As an admin, I'd like notification for when a Path is being added or updated

No description provided

Created 17 Oct 08:44am by Mervyn Toh

Pathways

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As an admin, I'd like to be able to remove/uninvite users from Pathways

No description provided

Created 17 Oct 07:32am by Mervyn Toh

Pathways

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As a user I need support for nFeed fields mappings

Customer request: We’re currently working on connecting the Salesforce with JIRA using the ServiceRocket Salesforce.com Connector Plugin – Plugin with the nFeed add-on. One of the scenarios we’re trying to do here is to synchronize the nFeed val...

Created 11 Oct 08:45pm by Juan Recabarren

Classic Connector for Salesforce and Jira (Server)

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Ability to map/associate related cases list to JIRA issue

When I am setting up the mapping between a JIRA case and a Salesforce case, I would like to sync Salesforce case a related entities (e.g. child cases linking to the synchronized SF case). While I think JIRA can handle the one-to-many relationship ...

Created 11 Oct 01:04am by Aidin Mahmoodi

Classic Connector for Salesforce and Jira (Server)

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Inheriting attachment and description from Salesforce

As a user I record customer call/complains in Salesforce. After analysis I want to query the support of Global operation team by creating Confluence page with Template. As a user, I want to make this call as simple as possible and store the link i...

Created 10 Oct 06:26am by Suresh Mathusuthanan

Connector for Salesforce & Confluence Server & Data Center

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Reporting on Page Approval

As a user I want to be able to report on Page Approval. Eg. approval:lastApprovalVersion approval:lastApprovalDate etc.

Created 9 Oct 03:22am by Suresh Mathusuthanan

Reporting

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As a Salesforce Admin I want to restrict Jira issue creation to some Jira projects only

In order to support triaging process in Jira (e.g. Project A for triage, Project B, C, D as destination project, while still maintaining sync/binding) As a Salesforce Admin I want to restrict JIRA issue creation to some JIRA projects only.

Created 9 Oct 01:48am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

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As an admin, I want the ability to know the Mapping is using by which projects.

In JIRA, we have the feature to know the scheme is shared to/used by which projects. So as an admin, I want the same feature in the Salesforce mapping which allow me to know the specific mapping is shared to which projects.

Created 2 Oct 06:50am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

1 Unlikely to implement

Ideas for Atlassian Apps

by ServiceRocket

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Support for Files objects

As an admin, I want the ability to configure the Associate screen in Salesforce.

As an admin, I'd like notification for when a Path is being added or updated

As an admin, I'd like to be able to remove/uninvite users from Pathways

As a user I need support for nFeed fields mappings

Ability to map/associate related cases list to JIRA issue

Inheriting attachment and description from Salesforce

Reporting on Page Approval

As a Salesforce Admin I want to restrict Jira issue creation to some Jira projects only

As an admin, I want the ability to know the Mapping is using by which projects.

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Support for Files objects

As an admin, I want the ability to configure the Associate screen in Salesforce.

As an admin, I'd like notification for when a Path is being added or updated

As an admin, I'd like to be able to remove/uninvite users from Pathways

As a user I need support for nFeed fields mappings

Ability to map/associate related cases list to JIRA issue

Inheriting attachment and description from Salesforce

Reporting on Page Approval

As a Salesforce Admin I want to restrict Jira issue creation to some Jira projects only

As an admin, I want the ability to know the Mapping is using by which projects.