Ideas for ServiceRocket's Atlassian Apps

2 Vote
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I would like to add an option to ask users on why they give a certain rating for these questions.

We would like to make a feature request on adding an option to ask users why they give a certain rating for these questions. It should be a select list. So, essentially a survey form structure is like so: NPS question - choose a rating from 1-10 W...

Created 19 Jun 07:33pm by Felipe Perez

Surveys for JSM

0 Needs review
24 Vote
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I would like to display the email chatter post in Jira

The connector is able to sync the chatter post in Jira, Salesforce comment tab. However, I would like the email chatter post in display in Jira as well.

Created 5 Jun 12:40pm by Kevin Lew

Connector for Salesforce and Jira

2 Needs review
14 Vote
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Ability to provide/restrict access to work with the create and/or associate buttons

Currently, it is possible to provide users with permissions to work with the connector from Jira (all the functionalities). However, it would be great having the ability to provide/restrict access to work with the create and/or associate buttons.

Created 13 Oct 05:59pm by Guest

Connector for Salesforce and Jira

5 Needs review
20 Vote
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Make the Edit and Edit Contents buttons easier to tell apart for users

Users sometimes get confused between Edit and Edit Contents buttons. This confusion can leave users prone to make mistakes when trying to update information.

Created 11 Dec 01:17am by Pablo Gamblin

Scaffolding

2 Needs review
11 Vote
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As a user, I want the chatter filter to include topic (Ie #[JIRA])

When adding a hashtag in chatter, Salesforce will pop-up a topic to select. When a user select a topic, the hashtag is updated from #JIRA to #[JIRA]. A user might accidentally select a topic instead of adding a hash-tag, thus missing the comment t...

Created 10 Mar 03:19pm by Immanuel Siagian

Connector for Salesforce and Jira

3 Gathering interest
50 Vote
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As an user I want to set a default Project on issue creation.

As an user I want to set a default Project on issue creation from the list of projects.

Created 2 Sep 05:13pm by Sam Gatica

Connector for Salesforce and Jira

6 Needs review
6 Vote
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To be able to bulk update the "Association Count and Association fields”

the bulk update works in server/DC but not in cloud. hence there is no way to report on those fields.

Created 17 Nov 05:34pm by Aaron Pavez

Connector for Salesforce and Jira

2 Needs review
3 Vote
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Manage Create/associate button via Screen Schemes

The interface with Salesforce allows you to Create new records in any Salesforce object, including Customs Objects. It is not limited to the management of Tasks or Incidents. In Jira, we can use many Issue Types (and even create new ones). Which s...

Created 19 Apr 05:38am by Guest

Connector for Salesforce and Jira

0 Needs review
5 Vote
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As a Salesforce integration user, I don't want my name to appear in the Chatter posts.

As the integration user, every chatter post have my name. I want it to show either a JIRA alert or something more relevant, not me.

Created 30 Dec 05:22pm by Felipe Pérez

Connector for Salesforce and Jira

0 Needs review
32 Vote
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Report Info should be able to pull label from list-option macro

from https://community.atlassian.com/t5/Marketplace-Apps-questions/Scaffolding-List-Options-Labels-in-Reporting-How/qaq-p/934298 and https://success.servicerocket.com/support/servicedesk/customer/portal/3/SRSUP-3240 On my forms I have a L...

Created 7 Dec 04:10pm by Guest

Reporting

2 Likely to implement

Ideas for Atlassian Apps

by ServiceRocket

Filter by status

Filter by category

I would like to add an option to ask users on why they give a certain rating for these questions.

I would like to display the email chatter post in Jira

Ability to provide/restrict access to work with the create and/or associate buttons

Make the Edit and Edit Contents buttons easier to tell apart for users

As a user, I want the chatter filter to include topic (Ie #[JIRA])

As an user I want to set a default Project on issue creation.

To be able to bulk update the "Association Count and Association fields”

Manage Create/associate button via Screen Schemes

As a Salesforce integration user, I don't want my name to appear in the Chatter posts.

Report Info should be able to pull label from list-option macro

Filter by status

Filter by category

Identify yourself with your email address

I would like to add an option to ask users on why they give a certain rating for these questions.

I would like to display the email chatter post in Jira

Ability to provide/restrict access to work with the create and/or associate buttons

Make the Edit and Edit Contents buttons easier to tell apart for users

As a user, I want the chatter filter to include topic (Ie #[JIRA])

As an user I want to set a default Project on issue creation.

To be able to bulk update the "Association Count and Association fields”

Manage Create/associate button via Screen Schemes

As a Salesforce integration user, I don't want my name to appear in the Chatter posts.

Report Info should be able to pull label from list-option macro