Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

10 Vote
- Add my vote +1
- +2
- +3
As a community admin, I would like to have the connector lighting components which are available for communities

My use case is that I have a portal/community for employees where I was hoping to add the jira components. Or at least have a read only component to see comments and also see the jira reference.

Created 4 May 01:09pm by Kevin Lew

Connector for Salesforce and Jira

1 Needs review
10 Vote
- Add my vote +1
- +2
- +3
Allow Re Ordering of Default Issue Types

I've added a couple of new issue types to our salesforce binding, but my support needs bug to display as their default issue type whereas my newest added issue types took precedence as the default. This is adding clicks and producing more opportun...

Created 6 Sep 02:16pm by Guest

Connector for Salesforce and Jira

1 Needs review
10 Vote
- Add my vote +1
- +2
- +3
Ability to create mass value mappings

When mapping JIRA Reporter or Assignee fields to users in Salesforce, you need to create manual mappings for each user. If you have a lot users (100+ in my case) on both instances, it is going to take you hours to setup this mapping. I guess a ...

Created 20 May 10:02am by Guest

Connector for Salesforce and Jira

1 Needs review
10 Vote
- Add my vote +1
- +2
- +3
As a user, I want be able to copy and paste the existing case field mappings (created for an issue) to the other JIRA issue types (that does not have mapping set-up yet) so that I do not have to set it up manually each time for every JIRA issue types

It would be a great feature so that we do not have manually set-up mappings for each issue type in JIRA; we can simply copy/paste it from the existing case field mapping (already created for an issue type)

Created 16 Apr 06:09pm by Guest

Connector for Salesforce and Jira

2 Needs review
10 Vote
- Add my vote +1
- +2
- +3
As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field

Scenario: * A Jira Service Desk user creates a ticket in the service desk portal requiring a Program Code field * Upon ticket creation, the Program Code field "automatically" associates/links to an ID field related to a custom Salesforce object ...

Created 4 Jan 02:01pm by Juan Recabarren

Connector for Salesforce and Jira

2 Likely to implement
9 Vote
- Add my vote +1
- +2
- +3
As a user, I want JIRA cascading field on the Review & Create Screen

At the moment, JIRA cascading field is not a supported field on the Create & Review screen: https://docs.servicerocket.com/salesforce-jira/user-guide/working-with-associations/creating-a-jira-issue-from-salesforce#CreatingaJiraIssuefromSalesfo...

Created 8 Oct 12:57pm by Immanuel Siagian

Connector for Salesforce and Jira

0 Needs review
9 Vote
- Add my vote +1
- +2
- +3
Hide the Salesforce comments section for all non-SF projects in Jira

It would be great having the option to hide the Salesforce comments section for those projects in Jira that are not working with the connector.

Created 18 Aug 07:07pm by Guest

Connector for Salesforce and Jira

1 Needs review
9 Vote
- Add my vote +1
- +2
- +3
As a user, I want to know which updates come from the integration user and the user

Consider the following Scenario: User1 from Salesforce is the integration user When there is a sync, User1 will be the user of updates in Case History Login as User1 in Salesforce and update any field With this scenario, there is no way to differe...

Created 7 Jan 05:39pm by Immanuel Siagian

Connector for Salesforce and Jira

1 Needs review
9 Vote
- Add my vote +1
- +2
- +3
As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

Since the Salesofce record details are very useful in Jira. the user can know the details of the Salesforce record by adding the field in the Connection's available objects section. As an admin, I wish the information can also generate as a report...

Created 4 Apr 07:56am by Kevin Lew

Connector for Salesforce and Jira

0 Likely to implement
9 Vote
- Add my vote +1
- +2
- +3
Create subtask from Salesforce

This isn't currently supported and maybe we won't, but we need to collect any requests from customers here. We need to also learn their use case - why do they want to create subtasks instead of normal issues.

Created 13 Feb 07:37pm by Azwandi Mohd Aris

Connector for Salesforce and Jira

2 Gathering interest

Ideas for Atlassian Apps

by ServiceRocket

Filter by status

Filter by category

As a community admin, I would like to have the connector lighting components which are available for communities

Allow Re Ordering of Default Issue Types

Ability to create mass value mappings

As a user, I want be able to copy and paste the existing case field mappings (created for an issue) to the other JIRA issue types (that does not have mapping set-up yet) so that I do not have to set it up manually each time for every JIRA issue types

As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field

As a user, I want JIRA cascading field on the Review & Create Screen

Hide the Salesforce comments section for all non-SF projects in Jira

As a user, I want to know which updates come from the integration user and the user

As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

Create subtask from Salesforce

Filter by status

Filter by category

Identify yourself with your email address

As a community admin, I would like to have the connector lighting components which are available for communities

Allow Re Ordering of Default Issue Types

Ability to create mass value mappings

As a user, I want be able to copy and paste the existing case field mappings (created for an issue) to the other JIRA issue types (that does not have mapping set-up yet) so that I do not have to set it up manually each time for every JIRA issue types

As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field

As a user, I want JIRA cascading field on the Review & Create Screen

Hide the Salesforce comments section for all non-SF projects in Jira

As a user, I want to know which updates come from the integration user and the user

As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

Create subtask from Salesforce