Needs review | Ideas for ServiceRocket's Atlassian Apps

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Ability to separate the Default Presets for Creation and Association

The current behavior of the Default Presets hides the permissions for the association, regardless if the user is creating a Jira Issue or associating with an existing one. We would like to have separate default presets for the Creation and the Ass...

Created 14 Apr 08:44pm by Tomas Salazar

Connector for Salesforce and Jira

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Allow multiple connections in Salesforce to same Jira instance

It would be great to be able to set the connection in Salesforce to the same jira instance. That way we can do a separation of projects. That way users wont see the project on the drop down list, similar on how the endpoints in the classic connect...

Created 14 Apr 04:19pm by Aaron Pavez

Connector for Salesforce and Jira

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Sync Salesforce Comments/Chatter Feed Items as native Jira comments

Instead of using the Salesforce Comments tab, move the content into the native Comments tab. This would solve problems like: 1 - Notifications. If the comments are created as native, Jira will fire necessary events. Also useful for other automatio...

Created 8 Aug 05:55am by Yamam Ghourani

Connector for Salesforce and Jira

6 Needs review
18 Vote
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We would like to the connector to fully support next-gen projects

Currently there is only partial support for next-gen projects as triggers are not supported.

Created 16 Dec 02:31pm by Pablo Gamblin

Connector for Salesforce and Jira

4 Needs review
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Ability to edit comments coming from Salesforce or Jira

The Connector's current limitation is that the comments coming from Salesforce (displayed under the Salesforce Comments tab in Jira), or the Jira comments (displayed on the Salesforce LWC) are read-only, and can't be edited. We would like to be ab...

Created 12 Apr 04:34pm by Tomas Salazar

Connector for Salesforce and Jira

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Would like to be able to control when our mapped fields will be synced

Currently any change in Jira will trigger an update to sync fields. We would like to have an option as to when this sync will happen.

Created 14 Jan 06:32pm by Pablo Gamblin

Connector for Salesforce and Jira

3 Needs review
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As an admin, there should be a post-function to create a new object if there is an existing association on the JIRA ticket.

At the moment, if the post-function is configured to create a new object, this will only work if JIRA does not have any association. If there is an association, the post function to create an object will be ignored. This feature request is for the...

Created 12 Mar 06:17pm by Immanuel Siagian

Connector for Salesforce and Jira

1 Needs review
26 Vote
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Hide Salesforce Comments in the "Jira Comments" Lightning Component

The Jira Comments component displays comments from the associated Jiras, but also displays the comments from the Case in Salesforce. These comments don't take whitespace into account (new lines don't display properly), and we're already using Sale...

Created 9 Oct 01:26pm by Guest

Connector for Salesforce and Jira

4 Needs review
8 Vote
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Add Notifications to Bell notifications (bell icon top right of Jira)

I would like to have Notifications (bell icon top right of Jira) triggered when a # comment comes from Salesforce to the Jira ticket they are assigned to

Created 13 Apr 04:49pm by Aaron Pavez

Connector for Salesforce and Jira

1 Needs review
25 Vote
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As a User, I would like to associate a SF object to an issue during the issue creation process and not after it's been created

As the title says. Currently we need to have an already created issue to associate an object. However it would be beneficial for us to add an association during issue creation.

Created 13 Nov 09:09pm by Pablo Gamblin

Connector for Salesforce and Jira

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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Ability to separate the Default Presets for Creation and Association

Allow multiple connections in Salesforce to same Jira instance

Sync Salesforce Comments/Chatter Feed Items as native Jira comments

We would like to the connector to fully support next-gen projects

Ability to edit comments coming from Salesforce or Jira

Would like to be able to control when our mapped fields will be synced

As an admin, there should be a post-function to create a new object if there is an existing association on the JIRA ticket.

Hide Salesforce Comments in the "Jira Comments" Lightning Component

Add Notifications to Bell notifications (bell icon top right of Jira)

As a User, I would like to associate a SF object to an issue during the issue creation process and not after it's been created

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Filter by category

Identify yourself with your email address

Ability to separate the Default Presets for Creation and Association

Allow multiple connections in Salesforce to same Jira instance

Sync Salesforce Comments/Chatter Feed Items as native Jira comments

We would like to the connector to fully support next-gen projects

Ability to edit comments coming from Salesforce or Jira

Would like to be able to control when our mapped fields will be synced

As an admin, there should be a post-function to create a new object if there is an existing association on the JIRA ticket.

Hide Salesforce Comments in the "Jira Comments" Lightning Component

Add Notifications to Bell notifications (bell icon top right of Jira)

As a User, I would like to associate a SF object to an issue during the issue creation process and not after it's been created