Ideas for ServiceRocket's Atlassian Apps

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As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Currently, Secret macros can't be decrypted inside a page that's surfaced in ServiceDesk portal as a KB

Created 21 Apr 08:07am by Shared ServiceRocket

Security & Encryption

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1 Vote
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As an admin I would like to be able to run the Association Report even when there are bindings from deleted/archived projects

Currently if a Jira project (with associations and bindings) is deleted or archived in Jira, the Association Report will throw the "Failure in running JQL" error (as per screenshot_1).Once the binding for the orphan (deleted or archived) Jira proj...

Created 19 Apr 03:56pm by Guest

Connector for Salesforce and Jira

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10 Vote
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Pagination feature

At the moment, using reporting macro, it will fetch all the data from what is configured. If there are more than 100, it will just take and show all of them. Imagine how long will it be if it is a table.Hence, if there is a pagination feature wher...

Created 29 Mar 09:44am by Julian Aidil

Reporting

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4 Vote
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As a user, JIRA comments exceeding 4,000 characters should be trimmed accordingly (bellow 4,000)

Due to Case Comment limitation to 4,000 characters, JIRA comments that exceeds 4,000 will not be synched. This feature request is to have the connector to trim comments with over 4,000 characters, so that at least part of the comments are synched.

Created 11 Apr 08:24pm by Immanuel Siagian

Classic Connector for Salesforce and Jira (Server)

1 Needs review
6 Vote
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Association Report should include extra SalesForce columns

The association report should allow adding more than just the primary and secondary mapped fields. In our case, we have six fields mapped between SalesForce and Jira, but only the two marked as Primary and Secondary show up on the report. Would be...

Created 6 Apr 03:22pm by david catriel

Reporting

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19 Vote
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As a user, I would like the ability to reorder of the fields in "Create and Review" dialog

At the moment, some of the fields in this dialog are set in a specific order while any other fields will be set in no specific order or random. Regardless of the field order in the JIRA Create Issue screen, it would not change the field order in t...

Created 10 Feb 11:16am by Julian Aidil

Connector for Salesforce and Jira

2 Needs review
3 Vote
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As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

We are using Amazon S3 in order to store attachments on support cases in Salesforce. On our case layout page we have an S3 attachments section. From there you can upload files and make them internally facing, or make them externally visible to the...

Created 8 Apr 08:30am by Guest

Classic Connector for Salesforce and Jira (Server)

1 Needs review
1 Vote
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I would like to display date-time as local time in Details view

In the connection setting, added a DateTime field from Salesforce, then in jira ticket, open Salesforce detail, date time shows in GMT format(2021-04-15T01:00:00.000+0000). Therefore, I would like a have the ability to display the date-time in loc...

Created 15 Apr 07:47am by Kevin Lew

Connector for Salesforce and Jira

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17 Vote
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As a space admin I want to be able to unregister any users from approval list

No description provided

Created 17 Dec 04:04pm by Sayed Bares

Page Approval

3 Needs review
12 Vote
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As an admin, I want to configure different preset configuration for different JIRA projects

The default preset can be configured on the connection configuration. There are times where we want a project's default behaviour is auto-pull/push, while another project is to be read-only by default. This is not achievable at the moment. ===C...

Created 21 Jan 06:40pm by Immanuel Siagian

Connector for Salesforce and Jira

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

As an admin I would like to be able to run the Association Report even when there are bindings from deleted/archived projects

Pagination feature

As a user, JIRA comments exceeding 4,000 characters should be trimmed accordingly (bellow 4,000)

Association Report should include extra SalesForce columns

As a user, I would like the ability to reorder of the fields in "Create and Review" dialog

As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

I would like to display date-time as local time in Details view

As a space admin I want to be able to unregister any users from approval list

As an admin, I want to configure different preset configuration for different JIRA projects

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As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

As an admin I would like to be able to run the Association Report even when there are bindings from deleted/archived projects

Pagination feature

As a user, JIRA comments exceeding 4,000 characters should be trimmed accordingly (bellow 4,000)

Association Report should include extra SalesForce columns

As a user, I would like the ability to reorder of the fields in "Create and Review" dialog

As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

I would like to display date-time as local time in Details view

As a space admin I want to be able to unregister any users from approval list

As an admin, I want to configure different preset configuration for different JIRA projects